Oracle R12
Order Management – Sales Order in Back Ordered Status reasons
Below
may be the possible reasons for backordered status even after sales order lines are pick
released.
1. Sales Order in On-Hold
2. Inventory Period not open
3. Non availability of On-hand quantity for the ordered item
4. Non availability of On-hand quantity to reserve / transact
5. Non availability of On-hand quantity in the required sub-inventory
6. Lot from which items are selected is inactive / expired
7. Lot control Item Lot Divisible Option not enabled
8. Specified Lot is Disallowed Transaction (Applied on Material
Status)
9. Item On-Hand to Disallowed Transaction (Applied on Material Status)
10. Wrong Item reservation (even inventory have enough quantity)
11. Inventory reserved for other sales orders
12. Previously returned to stock not properly performed
13. Cycle Count Adjustments
14. Serial Control Item Serial number not allocated or not assigned
15. Manually Backordered
16. Move order is in pending status
Solution:
Query the sales
order in Shipping Transaction Form and ensure that the status is “Ready to
Release”.
Possibilities
for this problem:
Case A: Sales Order in On-Hold
Query the sales
order & check whether the order is on-hold.
Navigate to the
Sales Order View & query using sales order number & order type.
Click on Open
Order > Click Action Button > Additional order info.
Perform the same
for order level and line level.
Case B
& C: Non availability of on-hand quantity / Item on-hand stock with Lot
expired
Navigate to
Material Workbench to check if the lot has expired or not having enough
inventory for this order.
Check if any lot
is reserved for other sales order as well.
In Material Work
Bench, check for each lot in the physical locator by clicking on the
“Attribute” button. (Lot level reservation)
Alternatively, Navigate
to Shipping Transaction Form > OM Shipping View or Navigate to Lot Number,
click on Attribute column to check the Sale Order reservation of the lot.
Compare the Sales
Order info with the order that are having problem.
Case D: Wrong
reservation (even inventory have enough qty)
Navigate to Reserve
Supply form to check if the order is wrongly reserved.
Case E: Inventory reserved for other orders
In the Reserve
Supply form, check if the quantity is being picked up by other order as well. (Order
level reservation regardless of lot number)
Also, Navigate to
Material Workbench > Availability, to check for the available to reserve.
Case F:
Inventory picked up by other orders
High possibility
that the On-hand quantity is reserved by order with different line, or other
orders which have been auto pick release launched.
If this is the
case, the sales order must be backordered manually.
Navigate to
Transact Move Order Form > Pick Wave Tab > View/Update allocation > Lot/Serial.
Click on the
checkbox for order which need to be backordered, then go to Tool > Back
Order Line.
Case G: Previously
returned to stock not done properly
Enquire the user
if the order has done return to stock previously.
If yes, it might
has high possibility that the return to stock not done properly.
Check the lot
status, must be in “Resides in inventory”.
Check in
Material Workbench to see if the lot is still packed with LPN or not.
Check also if
the lot is in physical locator rather than logical locator.